Faulty Goods / Not as Described
If you find a product to be faulty or substantially not as described please contact us and we will provide a replacement or full refund, whichever is your preferred option, and cover the cost of reasonable return postage.
If you change your mind for any reason please let us know within 14 days of date of delivery. We will be very happy to offer a refund (less delivery charges) unless the product has been personalised to your specifications.
Please note that adhesive powders cannot be returned.
The goods must be returned to us in unopened, unused condition and in original packaging with all tickets attached. We will process your refund within 14 working days of either having received the goods back with us or you providing evidence of having returned the goods.